Flash player installation woes in IE!!!

Hey Folks,

Ideally this is the first official post as it has come a long time after the first post. It took me as much as 6 months to get back ­čÖé lame i know. Well, but things are settling down and I hope to be able to update this place more often now.

Now in this post, I am going to provide a simple solution for your flash player installation problems. Don’t expect it to be steps like first uninstall your current flash player, download new one, close browser windows etc… There are thousands of pages mentioning the same. However, I myself, with couple of my colleagues, were facing a weird problem. It was found that even after installing the player correctly, it would result in an error in Internet Explorer and it will never display the flash content in the browser, may what you do..

Upon digging, i found good piece of information (thanks to Adobe folks), which when implemented worked like a charm. To cut the story short, here are the steps:

First and the foremost, make sure your Internet Settings are set to allow the installation of ActiveX Controls. It is as simple as going to Internet Explorer > Tools > Internet Options > Security > Custom Level… and mark the ‘Download signed ActiveX controls’ and ‘Run ActiveX controls and Plug-ins’ options are set to Prompt and not to Disable. Don’t tell me you didn’t know it requires Administrative rights to perform this. Mostly after doing this too, it won’t work… If so, move ahead.

The main cause of the player not working / getting installed in IE is possibly due to a corrupt and damaged Windows system registry or incorrect permission settings in the registry. This prevents the Flash Player from being installed or registered properly.

Symptoms of a damaged registry or incorrect permissions may include:

  • Error during Flash Player installation:
    ‘Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166’
  • Flash Player installer finishes with no error, but Flash content cannot be viewed in Internet Explorer.
  • Some sites tell you that you do not have the correct version of Flash Player, even though you just installed the latest version.
  • Some sites tell you to reinstall Flash Player, but after reinstalling the same message occurs.

Steps to resolve the issue (Administrative Privileges required):

  1. Download the SubInACL tool from the Microsoft Download Center.
  2. Install SubInACL.
  3. Download the reset_minimal.zip file.
  4. Extract the reset_minimal.cmd file to C:\Program Files\Windows Resource Kits\Tools\.
  5. *Important: Be sure that both the subinacl.exe and reset_minimal.cmd files are in the same location here: C:\Program Files\Windows Resource Kits\Tools\.
  6. Double-click reset_minimal.cmd.
  7. This will open a command window and execute the SubInACL tool.
  8. Do not use the machine while SubInACL is running.
  9. When it is finished you will see “Press any key to continue”.
  10. Install the Flash Player from www.adobe.com/go/getflashplayer.
  11. If the online installation fails, Download the executable version and run.

Once the above is performed, restart IE and to the best of my beliefs and wishes, it will load the Flash content correctly.

Windows Vista installation failure

On some Windows Vista systems Flash Player may be installed, but will not display Flash content. In some cases updating to the latest Flash Player using the included utility can correct the User Account Control settings that cause this problem.

To run the utility, find your installed Flash folder:

  • Right-click C:\Windows\System32\Macromed\Flash\FlashUtil9d.exe
    The letter changes with each Flash version, so may be “FlashUtilb.exe” or “FlashUtile.exe”
  • Select “Run as Administrator”
  • Follow the steps to complete the Flash Player installation
  • Restart your computer

Error while installing older version: The version of Adobe Flash Player ActiveX that you are trying to install is not the most current version

If you previously installed a later version of Flash Player for Internet Explorer, you may be prevented from installing an earlier version. For example, if you installed Flash Player 9,0,115,0, and attempted to install version 9,0,47,0 the installation would fail. In this case follow the instructions in “Safe versions security restrictions when installing Flash Player” (Adobe TechNote kb402435).

Hope it helps. Comments and any problems, if found, are welcome.

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7 thoughts on “Flash player installation woes in IE!!!

  1. Martha says:

    Hi I tried the above Steps to resolve the issue (Administrative Privileges required) and it did not work for me. Do you have other suggestions. I contacted Geek Squad as I am not a pc savvy and they want to charge me 169.99 to fix it online. Do you know of a safe company that could just repair my problem online? thanks,

  2. paragshah says:

    Hello Martha,

    I would like you to be able to solve this problem without involving anyone accessing your pc to do that. There are intricacies involved in letting external sources, howsoever trustworthy they may sound, to access own pc. If you can just throw some light on the kind of PC you are using with which browser, which operating system and most importantly the exact problem that you are facing, I can probably suggest an alternative way to solve it.

    Looking forward to hear from you soon.

  3. Chayakorn says:

    this solution is very nice!!! help my ie7 be possible view flash content after i tried uninstall and install it many times !!!

    thank you so much!!!!

  4. Parag says:

    Hey Chayakorn.. Its my pleasure to know that the solution did work for you. Cheers!!! Keep visiting.

  5. RyanO says:

    Hello,

    I am still having problems installing flash for ie7 even after following your instructions. I’m running Windows Vista premium 32 on laptop with an intel centrino core2 duo 1.6 and 2gb of ram. I don’t have any anti-virus software running either, (I choose to run anti-virus programs a couple times a week and save my system resources.) All my IE7 settings are where they should be and I also have the proper administrative privileges, yet I keep getting that tn_19166 error and it’s driving me crazy.

    The Flash player for Firefox and Opera installed without a problem. I have correctly downloaded and installed the resetminimal and subinacl files to the right folders, ran them and it still isn’t working. Any help you could provide me with would be greatly appreciated!

    Regards,

    Ryan

  6. Peter Amaglio says:

    can anyone help me fix my flash player installation?…have a feeling the registry settings or permissions are wrong.
    help??

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